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Fine-tuning / Evaluation / Agent improvement

Turn agent traces into a reinforcement fine-tuning loop

Use a retail support scenario to explore traces, a business-specific reward function, and a specialized model evaluated against a baseline.

In this demo

A retail refund-and-exchange agent demonstrates how operational traces can feed an improvement loop. Jeff inspects tool trajectories, explains a reward function covering decisions, financial amounts, and workflow quality, then compares a specialized smaller model with a baseline on example support requests. The emphasis is on capturing business-specific feedback and evaluating both quality and economics.

Chapters

  1. 0:00The business-specific improvement loop
  2. 1:17A retail support agent and failure case
  3. 3:04Trace data and reward design
  4. 4:50Compare the specialized model
  5. 6:05Quality and economics